Avoiding Identity Theft & Fraud

Learn what you can do to avoid becoming a victim of identity theft.

Protect your identity

Identity theft can occur when someone gets your personal information, such as your Social Security number, date of birth, address and/or financial account numbers. An identity thief will take on your identity to illegally purchase items or obtain credit. This can be a very frustrating process to clean up, and we want to protect you from this whenever possible.

Here are some simple things you can do to avoid becoming a victim of identity theft:

  • Check your credit report on a regular basis for incorrect or fraudulent information.
  • Immediately shred unsolicited credit card offers.
  • Never give personal, credit card, or financial account info over the phone unless you initiated the call.
  • Receive eStatements instead of paper statements, whenever possible.
  • Keep up with the latest scams and threats at consumer.ftc.gov.

You may also want to get an All-In Checking account, because it comes with tools to help protect you against identity theft.

Tips to help prevent credit card fraud

  • Review your credit card statement as soon as possible. Make sure all charges are yours and for the correct amount.
  • When you receive a new credit card, sign it immediately.
  • Make sure to always get your card back after making a purchase.
  • When using a credit card at a restaurant or store, make sure all lines of the receipt are filled in or marked through so no one can change the final amount.
  • Only travel with the card(s) you plan on using.
  • Use our Card Manager app. Card Manager lets you instantly suspend and reactivate your Corda credit or debit cards, set up alerts for certain transactions, and more!
  • Instead of carrying your credit and debit cards around, set up a digital wallet on your mobile device.

Tips to help prevent check-cashing fraud

Check-cashing fraud is when someone uses information from your checks, or the checks themselves, to access your account and commit fraudulent acts.

  • Always keep your checks in a safe place – never leave them out.
  • Don’t get more than your name and address printed on your checks (not even your driver’s license number).
  • If your checks are stolen, notify us immediately.
  • Look at your checking account history on a regular basis so you will notice fraudulent activity quicker.
  • Write checks carefully and don’t leave any space for words or numbers to be inserted.
  • When you re-order checks, mark your calendar. If you don’t receive them within 15 working days, contact us immediately.
  • Consider alternatives to check writing. For instance, use an electronic bill payer instead of writing and mailing checks.

Tips to help prevent ATM fraud

  • Never write your PIN on your card or tell anyone what your PIN is.
  • Do not use your birth date, year of birth, or any other obvious number as your PIN.
  • Change your PIN every so often.
  • Destroy your old debit or ATM card as soon as you receive a new one.
  • Look at the machine before you use it. If there is any evidence of someone tampering with the machine, do your transaction somewhere else.
  • Be aware of anyone behind you and make sure no one can see you enter your PIN or how much cash you are withdrawing.
  • Use our Card Manager app. It lets you set up text, email, and push notifications so you know when your card has been used at an ATM and in other specific situations.

What is phishing?

Phishing consists of a phone call, text, or email from what appears to be a legitimate company, financial institution, or government agency asking you confirm credit card numbers, verify passwords, bank account numbers, and/or Social Security numbers. The callers might say that you are being protected from potential fraud. They will ask you to give them this information over the phone, through a reply email or they will tell you to go to a website and enter this information. These are not legitimate emails, websites, texts, or calls! The real companies would never contact you to ask for this information.

While it is best to be overly cautious, keep in mind that if you initiate the phone call or email, it is most likely a legitimate company.

Do you think you’ve been a victim of fraud?

  • If you suspect fraud, it’s important to act quickly to minimize damage and any liability.
  • Keep a detailed account of conversations you have with authorities and financial institutions.
  • Get a copy of your credit report from all three credit bureaus (ExperianTransUnion and Equifax). You can request a report from all three at Annual Credit Report.
  • Contact all creditors with whom your name has been used fraudulently.
  • Report the crime to authorities. Provide any documentation you have collected. Be sure to get a copy of your police report and keep the phone number of your fraud investigator.
  • If you’ve had checks stolen or bank accounts set up fraudulently, contact the institution. Put stop payments on outstanding checks. Close your checking and savings account and open new ones.
  • If your Corda Credit Union ATM or debit card is stolen or compromised, get a new card and pick a different PIN. Be sure to contact us immediately.
  • If your Corda Credit Union credit card is lost, stolen or compromised, contact us immediately.
  • Notify the local Postal Inspector if you suspect an identity thief has filed a change of your address with the post office.
  • Contact the Social Security Administration if you think there was fraudulent use of your Social Security number.
  • Contact the Iowa Department of Transportation (IDOT) to see if another driver’s license was issued in your name. (If your license was issued in a different state, contact that state’s DOT.)
  • If a civil judgment has been entered in your name for actions taken by your imposter, contact the court where the judgment was entered and report that you are a victim of identity theft.
  • Monitor your account closely for any further fraudulent activity.

For more information about combating identity theft, visit the FTC.

You may also be interested in....