Fraud Assistance

There are several trusted resources available to help you learn about current scams and protect yourself from fraud. Visit IowaFraudFighters.gov for fraud prevention resources and information for Iowans, or the Federal Trade Commission (FTC) at Consumer.ftc.gov to learn about current scams and how to report fraud. Corda also hosts fraud prevention seminars throughout the year to help members recognize scams and learn ways to protect themselves. Visit our blog for fraud prevention tips and upcoming events, and follow us on Facebook for updates about scams affecting our communities.

Call us at 319.892.7300 immediately. If it’s outside business hours or you are out of the country, call toll-free 1.800.950.5228. If your card is stolen, be sure to also report the theft to local authorities.

If you notice a fraudulent transaction has been posted on your Corda debit or credit card, call 1.833.285.1743 (choose option 4) to open a dispute case.

If you get an alert or notice that a fraudulent card transaction was declined, please contact us.

If you identify a scam, delete the message and use the report spam feature on your mobile phone or email. Do not respond or click any links. You can formally report scams to local law enforcement, online at IowaFraudFighters.gov (if located in the state of Iowa), or to the Federal Trade Commission at ReportFraud.ftc.gov.

If you notice suspicious activity or believe your information has been compromised, contact us as soon as possible. We’re here to help.

Scammers are constantly changing their tactics, but some common scams include:

• Tech support scams: Someone claims there’s a problem with your computer or account and asks for remote access, payment, or personal information.
• Government impersonation scams: Someone pretends to be from a government agency and demands payment or personal information, often using threats or a sense of urgency.
• Amazon or online shopping scams: Scammers may contact you about a fake purchase, refund, or account issue to get your personal or financial information.
• Lottery and sweepstakes scams: You’re told you’ve won a prize but must pay a fee or provide personal information to claim it.
• Grandparent scams: Someone pretends to be a grandchild or loved one in an emergency and asks you to send money quickly.
• Romance scams: A scammer builds an online relationship to build trust over time and eventually asks for money or financial help.
• Wrong-number scams: A scammer may start with an unexpected chat or “wrong number” text and continue the conversation to build trust. Over time, they may ask you to send money or encourage you to invest in a fake opportunity.

Yes. Scammers can use artificial intelligence (AI) to imitate someone’s voice or create realistic-looking videos. They may pretend to be a family member, friend, celebrity, business, or other trusted person to convince you to send money or share sensitive information.

If a call, voicemail, or video seems unusual, stop and verify the person’s identity using a trusted contact method before taking action.

Caller ID spoofing is when a scammer changes the information that appears on your caller ID to make a call look like it’s coming from a trusted source, including Corda.

Even if Corda’s name or phone number appears on your caller ID, be cautious. Corda will never ask for your login credentials. If you’re unsure whether a call is really from Corda, hang up and contact us directly.

Corda will never ask for your login credentials. Keep in mind that caller ID can be spoofed, so a call may look like it's coming from Corda even when it isn't!

If you receive an unexpected call or message, or you’re unsure whether a communication is really from Corda, don’t click any links or provide sensitive information. Instead, contact us directly using the contact information on our website.